Coronavirus (COVID-19)

Coronavirus (COVID-19) is a respiratory illness caused by a new coronavirus that was not identified in humans before December 2019. Coronaviruses are a large family of viruses that usually cause mild respiratory illnesses such as the common cold. Some coronaviruses have caused more severe illnesses, such as Severe Acute Respiratory Syndrome (SARS) and Middle East Respiratory Syndrome (MERS).

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Emergency Assistance

The COVID-19 Emergency Isolation and Quarantine Housing Program (I&Q Facility) is funded and managed by Chelan-Douglas Health District (CDHD). Please note: this is not an alternative homeless shelter. Public members will not be enrolled in the program without a formal referral.

In order to stay at the I&Q Facility, a referral from a Primary Care Physician (PCP) must be provided. The referral should be clear on the guest’s COVID-19 status with a recommendation to isolate or quarantine. CDHD will take these recommendations and make the placement according to guest eligibility and willingness to agree to the terms of an Occupancy Agreement.

Once placed into the program, guests are expected to isolate or quarantine in the room and abide by the Occupancy Agreement that they have signed. Guests will receive three (3) meals per day during their stay. It is the duty of the guest to list all food allergies known ahead of time. Guests will participate in regular daily vital signs/symptoms check twice a day by Lifeline and will be connected to medical professionals when necessary.


  • Isolation – Specifically for a COVID-19 positive person needing to separate from people as to not spread the virus.
  • Quarantine – People exposed to COVID-19 & waiting for test results need to restrict their interactions with others to decrease possible transmission.


This program will serve community members who:

  • Have tested positive for COVID-19 & live in a situation where they cannot self-isolate or quarantine within their homes without exposing others in the household (medical recommendation to self-isolate or quarantine).
  • Have been exposed to COVID-19 & have received a medical recommendation to self-isolate or quarantine within their homes without exposing others in the household.

Isolation & Quarantine Packet

  • Motel, hospital, & CDHD isolation & quarantine guidelines
  • Occupancy Agreement
  • Care Overview
  • Release of Information
  • Be able to self-monitor of temperature & symptoms
  • Be able to self-administer own medications
  • Calling “911” if symptoms become unmanageable
  • Refraining from using motel amenities, other than what is provided in the room


Eligible referral partners include (but not limited to): CDHD, Confluence Health, Cascade Medical, Lake Chelan Health, CVCH.

Please note that medical need is the primary factor in determining eligibility for emergency housing during this time. Homelessness is a secondary factor in determining eligibility. Making this referral does not guarantee entry into the Emergency Housing Facility. You will be contacted within 24 hours of the status of your referral submission. Thank you for your compassionate self-care & patience during this unprecedented time.

Email documents to the contacts below (i.e., medical referrals, signed HIPAA release, etc.) that provide medical &/or housing eligibility for the referred individual in order for CDHD to make an EMERGENCY HOUSING placement.

Stephanie Snitily
Monday – Friday: 509-886-6417

Other Resources

Care Connect Washington is a program for people who have either tested positive or were exposed to COVID-19 & need support to isolate or quarantine at home. Care Connect provides services such as medication delivery, health care, help applying for unemployment, local housing agencies assistance, food banks, childcare providers, as well as provide personal care kits, nonperishable food kits, & fresh food orders delivered to their homes. 

If you tested positive for COVID-19 & need food or other assistance while you isolate, please call the state COVID-19 information hotline at 1-800-525-0127, then press #. Language assistance is available.

Congregate Facilities & Businesses

Schools & Childcare

Our local schools & childcare centers are an important part of the infrastructure in our communities & they play an important role in preventing the spread of illness. Schools continue to collaborate, share information, & review plans with public health officials at Chelan-Douglas Health District in order to protect students, childcare communities & our communities at large. Schools & childcare providers reporting positive cases &/or requesting COVID-19 guidance, please call 509-886-6400.

Key Principles for Reducing Potential Exposures

  • Keep ill persons out of school and childcare – educating students, families, and staff to stay home when ill
  • Cohorts – conducts all activities in small groups and avoid mixing with other groups
  • Physical distancing – minimizing close contact (less than 6 ft) with other people
  • Hand hygiene – frequent washing with soap and water or using alcohol-based hand gel
  • Protective equipment – use of cloth face coverings
  • Environmental cleaning and disinfection – especially of high-touch surfaces
  • Improve indoor ventilation
  • Isolation – of sick people and those who have been exposed to COVID-19

Congregate Living Centers

Long-term care facilities are at high risk for severe COVID-19 outbreaks due to their congregate nature & vulnerable population (e.g., older adults with multiple co-morbidities). These resources are intended to help long-term care facilities take the appropriate steps to prepare for & respond to cases of COVID-19 in their facility, & thereby protect the health of residents & staff.

Long-term care facilities (nursing homes, assisted living facilities, adult family homes, etc.) reporting positive cases &/or requesting COVID-19 guidance, please call 509-886-6400.


Good public health practices can protect employees, volunteers, and members of the public that visit these establishments. Follow the Guidance for Non-Healthcare Businesses & Organizations for several public health recommendations for businesses, organizations, and other non-health care workplaces to help prevent the spread of COVID-19 in their establishments and communities.

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